Returns & Exchanges

At City Winery, we strive for excellence in every bottle and bite, but if your order arrives damaged or unsatisfactory, we are committed to making it right. Due to the perishable nature of our products, please contact us within 14 days of delivery for a replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your wine or food items.

• 2.
  Provide Documentation

  Attach clear photos of the damaged packaging or product labels to help our quality control team investigate the discrepancy.

• 3.
  Await Authorization

  Our specialists will review your request within 48 hours to determine eligibility for a refund, credit, or reshipment.

• 4.
  Resolution Delivery

  Once approved, we will process your replacement shipment or issue a digital credit note to your account for future winery purchases.